Favo Wallet Support
How can we help?
Find quick answers for Favo Wallet, or contact our support team for help with the mobile app, wallet setup, transactions, and security questions.
Contact support
We usually respond within 1-2 business days.
Wallet setup
Create a new wallet, import an existing wallet, back up your recovery phrase, and manage supported networks.
Transactions
Review send and receive activity, check transaction status, and confirm network fees before submitting transfers.
Security
Favo Wallet is self-custodial. We never ask for your recovery phrase, private key, password, or verification codes.
App issues
If the app is not loading correctly, update to the latest version, restart the app, and confirm your network connection.
Frequently asked questions
How do I contact support?
Email support@favowallet.com with your device model, app version, network, wallet address if relevant, and a clear description of the issue.
Can Favo Wallet recover my recovery phrase?
No. Favo Wallet is a self-custody wallet, so recovery phrases and private keys are stored on your device and are not available to our team.
Why is my transaction pending?
Blockchain transactions may take longer during network congestion. You can check the transaction hash in a public block explorer for the selected network.
How do I report a bug?
Send the steps to reproduce the issue, screenshots if available, your app version, device model, and operating system version to our support email.
Privacy and terms
Review how Favo Wallet handles data and the terms that apply to using the app and related services.